Privacy Policy

1. Overview

At Sandbox Interiors, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and share your data when you visit our website or use our interactive Package Builder.

2. Information We Collect

When you submit an enquiry through our website, we collect personal and project-specific information necessary to provide our services. This includes:

• Personal Details: Your name, email address, and phone number.
• Project Details: The installation site address, suburb, postcode, and your ideal installation date.
• Uploaded Files: Floor plans or working drawings you attach to your enquiry.
• Preferences: The specific furniture and accessory packages you select within our builder, along with any additional comments.

3. How We Use Your Information

The information we collect is used strictly for the purpose of facilitating our turn-key furniture services. Specifically, we use your data to:

• Generate accurate initial estimates based on your selected packages and location.
• Review your floor plans to ensure the chosen furniture will fit the physical dimensions of the property.
• Contact you to provide formal quotes, arrange installation dates, and handle invoicing.
• Calculate potential regional delivery surcharges based on your provided postcode.

4. Third-Party Services & Data Routing

To ensure a seamless experience, our website utilises third-party tools to process your enquiries. When you submit our form, your data (including uploaded floor plans) is securely routed through Web3Forms, an API service that delivers your enquiry directly to our internal email system.

We do not sell, rent, or trade your personal information to third parties. We will only share your information with trusted contractors or logistics partners strictly for the purpose of delivering and installing your ordered goods.

5. Data Security and Storage

We implement reasonable administrative and technical safeguards to protect your personal information and attached floor plans from unauthorized access, loss, or misuse. Once your project is completed and any warranty periods have expired, we securely archive or delete floor plans and personal data in accordance with standard business record-keeping practices.

6. Your Privacy Rights

You have the right to request access to the personal information we hold about you, or to request that we correct or delete it. If you wish to exercise these rights, or if you wish to withdraw an enquiry and have your floor plans removed from our systems, please contact us directly.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to our Commercial Director, Michael Lockwood, at:

• Email: michael@sandboxinteriors.com.au
• Phone: 0493 966 370